Return Policy

We are committed to total customer satisfaction. That’s why we give you 90 days to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders.

Need to make a return?

1. Simply visit our returns portal, enter your information and follow the on-screen steps to begin your return.
2. If you are within the contiguous U.S., we will provide a traceable, insured shipping label for a fee of $7.99. Depending on your state, sales tax may be charged on the shipping label fee. If you choose this method, you will receive your refund to your original payment method. If you would like your return refunded in the form of store credit, we will waive the $7.99 fee and you can return your item for free. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
3. Drop your package off with the shipping carrier notated on your shipping label.

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 5-7 business days.

PLEASE NOTE: All clearance and open box sales are final. We cannot accept returns on clearance, open box or customized items. We do not refund original shipping costs on returned orders. Please use the insured shipping label provided in the return process. Shipping fees for packages sent without this label are not eligible for reimbursement.

All store credit issued by TacticalGear.com will have an expiration date of one year from the date of issuance. This means that any unused store credit remaining after one year will expire and become void.

If you need assistance with the return process, contact us and we can help!

Ballistic Body Armor

Body armor, including soft armor, hard armor, armor plates and helmets cannot be returned or exchanged. This policy is in place in order to insure ballistic protection and the safety of our customers.

Embroidered Items

Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.

Did we mess up your order? We’re sorry! Please contact us and we’ll send you a corrected version as soon as possible!

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the shipping company or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. The cost of additional packing materials are not eligible for reimbursement. We apologize for any inconvenience.

Exchanges

You have 90 days from your purchase date to make an exchange or return. In our return portal, you’ll be presented with three options:

1. Exchange ‐ Generates a free shipping label.
2. Return for store credit ‐ Generates a free shipping label.
3. Return for refund to your original payment method ‐ A $7.99 shipping fee will be deducted from your refund amount.

Simply choose the option that works best for you, generate your label and send the item back. Once your item is received and reviewed, we’ll complete your exchange or refund and send you an email confirmation. For exchanges, you’ll also receive a shipping notification with tracking details as soon as your replacement item is on the way.

Return review and completion typically takes 5‐7 business days from the time we receive your package.